Return & Exchange Policy — 90 Days

90-Day Return & Exchange Policy

Gifting should feel good on both ends. That is why every YouGifts order is covered for a full 90 days — including most personalized items.

Full coverage (we pay return shipping, remake or refund)

• Personalization does not match what you ordered
• Item arrives damaged or defective
• Wrong item received

Standard coverage (return for refund or exchange)

• Non-personalized items in original condition within 90 days
• Personalized items with quality concerns — reviewed case by case; most are approved

How to start a return or exchange

1. Step 1: Contact customer support with your order number and a photo of the item.
2. Step 2: Receive your prepaid return label (full coverage) or instructions within 24-48 hours.
3. Step 3: Pack and drop off the package.
4. Step 4: Refund or replacement issued within 3-5 business days of receipt.

Warranty extension: purchase the extended warranty at checkout to extend coverage to 180 days.